Session Freezing or Not Playing

If you have any trouble with playback, here are a few things you can try:

• If you're on our website, please try switching to another browser or clearing your browser's cache. Here’s how to clear your cache:  https://kb.iu.edu/d/ahic  
• If you're using the app, please make sure you have the latest version of the app downloaded by checking for an update in the app store

If neither of those work, please reach out to us at [e-mail] so we can get you back up and running!