Feedback

Follow

Comments

19 comments

  • Avatar
    no-name

    I have a great deal of difficulty getting into your programs on my work computer.  Though I did okay on my IPAD, everytime I go into the program from work, Sharp Healthcare, it is almost impossible to get to any programs.  I signed in.  Went to HOME.  Hit all and nothing came up.  I am trying to get to the Search Inside Yourself and it is neither easy to find/locate and I couldn't even search for it if I wanted to.  This has happened consistently with WHIL and my work computer.  Please help.

    thank you

    0
    Comment actions Permalink
  • Avatar
    no-name

    Can you help me.  I need tech support.

    Janeen Weiss

     

    0
    Comment actions Permalink
  • Avatar
    no-name

    I have no problems with any other WHIL session except for when I get to 

    Emotional Intelligence 101

    Get Started with Mindfulness (Practice)

    It will not ever play. I tried to skip down to the 8th session in the series, which played, but now that (the 4th) session and all following sessions will not play in that series. The other series play just fine.

    Tech support please?

    0
    Comment actions Permalink
  • Avatar
    no-name

    I can't find the zodiac Cancer... All the others work but this alas does not

    0
    Comment actions Permalink
  • Avatar
    no-name

    Are there captions available for people who are deaf or hard of hearing, or just for anyone in general? Not having captions on your videos renders these useless and inaccessible to people with certain disabilities, and it doesn't reflect well upon your company to exclude these people.

    0
    Comment actions Permalink
  • Avatar
    no-name

    I also want to comment on there being a lack of closed captioning.  This should be added to all your programs, also since this would allow people in open office environments to participate and not disturb others.  This is not an very inclusive program without it.

    1
    Comment actions Permalink
  • Avatar
    no-name

    Will there be more Whil programs available? I especially like the Yoga one and would like more videos. 

    0
    Comment actions Permalink
  • Avatar
    no-name

    My app keeps crashing. I updated it but still the same Thing happens when ever I try and play a video. Is there somewhere I can go to get the issue resolved?

    0
    Comment actions Permalink
  • Avatar
    no-name

    I have completed all of my whil sessions but none of them will sync with my wellness program to show that I can claim my money. Can I please have help to resolve this issue?

    3
    Comment actions Permalink
  • Avatar
    no-name

    This might be one of the worse search bar scenarios I've ever seen. The search bar even prompts me to say "Search for stress" and when I type 'stress' it yields no results. Even the most basic queries don't provide content. Why even have a search bar when this is such a shallow experience? Search bars should be for websites that actually have content. Please get some UX or content creators on this app please. 

    1
    Comment actions Permalink
  • Avatar
    no-name

    I have not been able to watch the program from my iphone. It worked fine and all of a sudden stopped.

    0
    Comment actions Permalink
  • Avatar
    no-name

    My completed sessions are not syncing to my work page, yet the 2 are directly linked. Any suggestions about correcting it?

    3
    Comment actions Permalink
  • Avatar
    no-name

    Application keeps going into sleep mode- so during meditation I have to keep open my phone and scrolling to keep active.

    1
    Comment actions Permalink
  • Avatar
    no-name

    I am unable to get whil to start on my iphone, but i can on my pc.  I launch from virgin pulse.  It asks for username and passowrd but I forgot my whill passowrd and my virging pulse passowrd does not work.  

    0
    Comment actions Permalink
  • Avatar
    no-name

    whil is not giving me credit on virginpulse for completed courses so it is not registering my HSA credits.  virginpulse customer services says to contact whil so here I am.  Who do I contact to fix this.

     

    5
    Comment actions Permalink
  • Avatar
    no-name

    I watch multiple episodes and the app continuously states that I have 0/5 in my progress.

    1
    Comment actions Permalink
  • Avatar
    no-name

    I have one section of the yoga program that I have completed 5 times but is not being counted. I need this to complete to get credit on the virgin plus for work.

    1
    Comment actions Permalink
  • Avatar
    no-name

    I have followed your instructions (To get started with Whil with Virgin Pulse, rather than logging in through the Whil login page or mobile app, you will need to connect to Whil through the Virgin Pulse portal or mobile app. Select "Pillars" or "Programs" and look for the Whil logo. Select a Whil program, and this will allow you to connect directly to and get started with Whil.) and am STILL NOT getting my credit. Instead of teaching me to relax Whil is STRESSING me OUT! Please fix the issue. Thank you!

    0
    Comment actions Permalink
  • Avatar
    no-name

    Hi. The issue of not recording sessions is back again. No sessions played yesterday have been recorded in the app. This across formats and OS. I also can't find any communication for what I assume is not limited to single users... Good luck with the fix, if you can retrospectively make the numbers (at least the streak data) whole I believe that will help many. Thank you.

    1
    Comment actions Permalink

Please sign in to leave a comment.