Reported Downtime

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28 comments

  • Avatar
    no-name

    the whil does NOT record the time I used the cvideo and also it does NOT record points into Vilgin pulse. In short: Whil is NOT WORKING properly!

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    no-name

    Agreed! Thx for posting so I know it’s not just me.

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    no-name

    Whil has failed to recored any course / programs I have completed for the past two weeks

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    no-name

    It's not recording points for me as well since yesterday.

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    no-name

    didn't record anything for me yesterday or today.  Showing in Whil as 0 mins spent on any courses even though it marks them as completed

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    no-name

    Is this being fixed?

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    no-name

    Program is not giving the 50 points after viewing a session.

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    no-name

    I thought i was the only one. Its not recorded my time at all for all of this week. Including today's. 

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    no-name

    Not recording for me either beginning today

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    no-name

    Not recording for me, either

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    no-name

    Hi! Also hasn't recorded anything for me in the last 2 days

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    no-name

    Nothing for me either. Not working for the past week

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    no-name

    Nothing for me today and it has been spotty for the past week. Sometimes it records and sometimes it doesn’t.

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    no-name

    Same here. Stopped recording sessions as of 7/10/19. Missed out on two days of points so far.

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    no-name

    Does someone monitor the zendesk? Whil is no longer tracking or submitting use to Virgin Pulse.

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    no-name

    My sessions won’t change status to complete

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    no-name

    My session won’t show complete after watching video 2 times

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  • Avatar
    Amanda Heron

    Did a few practices today and not tracking minutes or capturing that I finished videos. Doing this as a work pilot for Toyota a d we are trying to do it for 60 days and wanted to have a 60 day streak. Disappointing. Please fix soon!

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  • Avatar
    no-name

    Well I guess this issue is still not fixed after all this time. It recorded my very first session from the other day, but nothing since then. Please fix as this is still an ongoing issue.

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    no-name

    I keep getting a message saying that I am starting a whil session. I am not getting credit for completing a session.

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    no-name

    Last points received for Whil on Feb 1 and have completed a session every day since with no points received in VirginPulse!

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    no-name

    I completed session and no points received.
    I tried over and over again.

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    no-name

    Completed session and no points received. Tried multiple times and disconnected/ re connecting.

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    no-name

    I completed session and no points received, tried multiple times.  I disconnected and reconnected to VirginPlus  but it didn't work.

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    no-name

    My points are not showing up after a session...
    This is been going on a few days!!!
    Please fix!!!
    Thanks!!

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  • Avatar
    no-name

    I logged on this morning to take a Whil session via Virgin Pulse and none of the content shows up. only my favorites show up with a link, but the link doesn't work (content not available)

    Thanks

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  • Avatar
    no-name

    I am not able to access sessions. I get content not available messag9. Pls advise

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  • Avatar
    no-name

    I have no sessions to complete, almost all sessions have disappeared. Hard to complete daily sessions when there are none to do.

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