Getting Started With Whil Through Virgin Pulse

Follow

Comments

20 comments

  • Avatar
    no-name

    Hi Cheryl, is there any way to use the Whil app outside of the Virgin Pulse app? I would prefer to use the app rather than my browser

    0
    Comment actions Permalink
  • Avatar
    no-name

    Hi Cheryl, I have the same question.  I prefer to use my phone vs my computer.

     

    2
    Comment actions Permalink
  • Avatar
    no-name

    I have a new fit bit and i am having a problem conecting this program to the new fit bit

    0
    Comment actions Permalink
  • Avatar
    no-name

    I keep getting the same thing how do I find and start a new one

    0
    Comment actions Permalink
  • Avatar
    no-name

    I have completed several sessons andcmy points aren’t showing up!

    -3
    Comment actions Permalink
  • Avatar
    no-name

    I am supposed to get 200 points if I complete 20 sessons in a month and they aren’t showing up....even though Whil states I have completed 37 sessions....

    8
    Comment actions Permalink
  • Avatar
    no-name

    I have the same I've complete over 10 sessions but my Virgin pulse app only says that I've complete 2.

    9
    Comment actions Permalink
  • Avatar
    Liz

    I have completed my session x10, but Virgin pulse says I have completed 0. I asked the support group, but I haven't heard from them regarding a resolution.

    -2
    Comment actions Permalink
  • Avatar
    no-name

    This is disappointing.....I have many of the same problems....tried doing the Chat and they dance around my questions.  I see they do not answer any of the above concerns....what is this all about?????????

     

    2
    Comment actions Permalink
  • Avatar
    no-name

    Same problem as all of these users.  My activity from Whil is not showing up in Virgin Pulse even though Whil shows up on my Activity Tracker in Virgin Pulse.  What is the issue?

    0
    Comment actions Permalink
  • Avatar
    no-name

    I did the Yoga 101 and it won’t show that I have completed it all. I watched it three times and it still says I’m missing doing the first video. So I watched it three more times. Something is definitely nothing working

    0
    Comment actions Permalink
  • Avatar
    no-name

    Since July 1, 2019, I am not able to get Virgin Pulse points credit for using While (through Virgin Pulse link). I occasionally get the daily points, but not the completed program points. Further, the site keeps saying WHOOPS when I try to access pages or videos, which is wasting a lot of my time and creating frustration, in addition to not providing work-required points. Hopefully these site change issues will be addressed quickly, as I assume it is linked to your recent site changes rollout

    0
    Comment actions Permalink
  • Avatar
    no-name

    Whil will not load at all when I use the links in Virgin Pulse. I can open Whil without virgin pulse and load the sessions. It won’t load at all with Virgin Pulse

    0
    Comment actions Permalink
  • Avatar
    no-name

    No longer shows that I have completed a session for the day. Also doesn’t sync with Virgin Pulse to say I’ve completed session.

    6
    Comment actions Permalink
  • Avatar
    Amy Fentress

    I am using the link in Virgin Pulse to access Whil daily sessions, but am not receiving the 20 points.  Thanks

    6
    Comment actions Permalink
  • Avatar
    no-name

    Not showing completed session even after completing it 3 times.

    2
    Comment actions Permalink
  • Avatar
    no-name

    Not getting points for completed sessions after update. Even “Today’s Minutes” in Whil app under “My Stuff” remain at 0/5. Worked fine before update.

    2
    Comment actions Permalink
  • Avatar
    no-name

    Same problem I’ve completed three full sessions each containing 10 -15 courses and Whil is not giving me credit for any of them even though the show as completed.  It should be feeding back int VirginPulse so I get my HSA credit, customer service avoids any direct answers and says they will look into it.  No follow up, constantly have to initiate a new inquiry on this with same lack of results.  Someone is getting paid a lot of money to produce nothing for us.  Extremely dissapointed

     

    3
    Comment actions Permalink
  • Avatar
    no-name

    I have the same problem. Since yesterday Whil doesn’t show that my sessions were completed and it’s not logged to Virgin Pulse. I tried to contact technical support but no replies yet.

    0
    Comment actions Permalink
  • Avatar
    no-name

    Virgin Pulse customer support is aware that Whil sessions are not generating points. If you keep track of your dates, they will manually add your points once the issue has been resolved. I recommend getting a screen shot of your session so that you have something showing the date and time of your session. They suggested that I keep a list or spreadsheet that I can email them once the issue has been resolved. You will want to email Virgin Pulse customer support so that you have a ticket in place for when the issue has been resolved.
    Hope this helps.

    2
    Comment actions Permalink

Please sign in to leave a comment.