To get started with Whil with Virgin Pulse, rather than logging in through the Whil login page or mobile app, you will need to connect to Whil through the Virgin Pulse portal or mobile app. Select "Pillars" or "Programs" and look for the Whil logo. Select a Whil program, and this will allow you to connect directly to and get started with Whil.
Getting Started With Whil Through Virgin Pulse
Comments
22 comments
Hi Cheryl, is there any way to use the Whil app outside of the Virgin Pulse app? I would prefer to use the app rather than my browser
Hi Cheryl, I have the same question. I prefer to use my phone vs my computer.
I have a new fit bit and i am having a problem conecting this program to the new fit bit
I keep getting the same thing how do I find and start a new one
I have completed several sessons andcmy points aren’t showing up!
I am supposed to get 200 points if I complete 20 sessons in a month and they aren’t showing up....even though Whil states I have completed 37 sessions....
I have the same I've complete over 10 sessions but my Virgin pulse app only says that I've complete 2.
I have completed my session x10, but Virgin pulse says I have completed 0. I asked the support group, but I haven't heard from them regarding a resolution.
This is disappointing.....I have many of the same problems....tried doing the Chat and they dance around my questions. I see they do not answer any of the above concerns....what is this all about?????????
Same problem as all of these users. My activity from Whil is not showing up in Virgin Pulse even though Whil shows up on my Activity Tracker in Virgin Pulse. What is the issue?
I did the Yoga 101 and it won’t show that I have completed it all. I watched it three times and it still says I’m missing doing the first video. So I watched it three more times. Something is definitely nothing working
Since July 1, 2019, I am not able to get Virgin Pulse points credit for using While (through Virgin Pulse link). I occasionally get the daily points, but not the completed program points. Further, the site keeps saying WHOOPS when I try to access pages or videos, which is wasting a lot of my time and creating frustration, in addition to not providing work-required points. Hopefully these site change issues will be addressed quickly, as I assume it is linked to your recent site changes rollout
Whil will not load at all when I use the links in Virgin Pulse. I can open Whil without virgin pulse and load the sessions. It won’t load at all with Virgin Pulse
No longer shows that I have completed a session for the day. Also doesn’t sync with Virgin Pulse to say I’ve completed session.
I am using the link in Virgin Pulse to access Whil daily sessions, but am not receiving the 20 points. Thanks
Not showing completed session even after completing it 3 times.
Not getting points for completed sessions after update. Even “Today’s Minutes” in Whil app under “My Stuff” remain at 0/5. Worked fine before update.
Same problem I’ve completed three full sessions each containing 10 -15 courses and Whil is not giving me credit for any of them even though the show as completed. It should be feeding back int VirginPulse so I get my HSA credit, customer service avoids any direct answers and says they will look into it. No follow up, constantly have to initiate a new inquiry on this with same lack of results. Someone is getting paid a lot of money to produce nothing for us. Extremely dissapointed
I have the same problem. Since yesterday Whil doesn’t show that my sessions were completed and it’s not logged to Virgin Pulse. I tried to contact technical support but no replies yet.
Virgin Pulse customer support is aware that Whil sessions are not generating points. If you keep track of your dates, they will manually add your points once the issue has been resolved. I recommend getting a screen shot of your session so that you have something showing the date and time of your session. They suggested that I keep a list or spreadsheet that I can email them once the issue has been resolved. You will want to email Virgin Pulse customer support so that you have a ticket in place for when the issue has been resolved.
Hope this helps.
Has this been fixed? I have created a ticket with virgin pulse with no response. It’s frustrating and frankly, a waste of time. I will be contacting the HR reps at my firm to address this issue. If the issue is not fixed then they should drop this requirement for their employees
I haven't been getting any daily points in virgin pulse since sometime in july. I have tried reconnecting the app. I have tried viewing videos through the web, app and mobile browser. This is wasting a lot of time and causing frustration. Virgin pulse is no help. Can we please get someone to acknowledge the issue and provide an update???
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